Tony Rawlins

Build, test and maintain code for proprietary corporate tax software
Works as a member of a Scrum Team using Agile principles.
Utilizing the following technologies and frameworks: C#, .Net, React TS and Syncfusion.

Provides technical and application support for proprietary real estate e-recording software.
Receives over 300 phone calls, chats, and email inquiries a month.
Troubleshoot, triage, and resolve technical issues using Salesforce Case Management.
Designed and built 2 web applications, an XML parsing application and a PDF search application allowing employees to easily search for guides and documentation, both using JavaScript, HTML, and CSS.
Wrote 5 JavaScript user scripts that run in TamperMonkey to perform various tasks such as fetching data for custom reports.

Client: Atos
Supported a major Cerner software migration.
Received over 100 inbound calls regarding application, hardware, access, and networking issues per week.
Performed password resets and account unlocks through Active Directory for over 1000 users.
Created and managed hundreds of IT incident and access control tickets for P1, P2, P3, and P4 incidents.
Remote accessed client devices to perform troubleshooting and access control tasks.

Managed 10 staff members, overseeing administrative and dispatching operations.
Designed and built a Python web data extracting application.
Provided internal IT support, troubleshooting both hardware and software issues.
Deployed and maintained network security on company modems, routers, and computers including configuring and deploying a VPN.
Receive and dispatch thousands of service calls using dispatching and case management software

Responded to a 60 plus incoming customer calls per day regarding claims, payment, eligibility, and benefits using CSR software and call center telephone systems
Received and processed insurance premium payments

Coded, processed, and adjusted over 500 health insurance claims for payments with WGS Claims and Mainframe systems based on CPT, ICD-9/ICD-10, and processing error codes per day.
Handled medical records, legal documents, and other highly sensitive material
Researched, analyzed, and resolved medical and dental claim issues using Mainframe systems, CCB CSR software and FileNet